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July 27, 2007 (Computerworld) -- A federal appeals court has ruled that companies can't change their contracts and post those revisions online without notifying customers first.
According to the court documents, Douglas signed a contract for service with America Online. The business was then acquired by Talk America, which continued to provide telephone service to AOL's former customers. However, Talk America changed the contract AOL had with its customers and posted those changes on its Web site without notifying the customers first.The company added several provisions, including an increase in prices, an arbitration clause and a class-action suit waiver.
The contract needs to be cancelled....and THEN renegotiated.