Hoi 762,
Yes it is funny, but something tried to install itself on my computer when I checked out the link.
When I came to Toronto, my wife got a job at a bakery, they changed ownership without notifying or paying the staff. I soon after got a job washing dishes in a kitchen of a family restaurant. The owner/cook served bad shellfish. When I threw some bad muscles in the garbage he hit the roof. I told him they were bad. He asked how I knew. I told him. he started putting all his muscles in freshwater to store until cooking; this is not good. He also dropped food on the floor, picked it up and continued to cook it and serve it. I left that job.
I did give in after this, as needs were pressing and went to an outbound call centre. There are very few times when I say the word hate, fewer still when I use it to describe my feelings, this job was something I hated.
I did my best to know the product, be polite, clear, get their names right, and most importantly I was honest. People stated time and time again that they were going to do the free trial just so I could get the sale. Other times I refused to make the sale. The whole time I tried to focus on the fact that I was given a chance to talk with people all across Canada. I had many conversations that started with me answering the question,"Where are you calling from?" with answering, "Toronto," but adding I was not from Toronto in a way they would understand, what ever other region they were from. If I called out East, I totally threw the script out the window and got caught up with news from back home, all the while confirming that Toronto was no place for a lad like me. When I called folks who could actually use the service we were selling, I crunched the numbers with them, walked through their specific project to see if they could actually use it for awhile. My best times were with War Brides, again no script, I would tell them why I'm calling, but we both knew that I wasn't going to sell anything so we talked about other things, they were always happy I could talk about the UK like I have been there once or twice. There are so many good people out there.
In the call centre we were treated like criminal cattle. The dialer, at the call centre, called 30 000 thousand people on Christmas Day and Boxing Day, starting at 9am. Noone was fired.
Many telemarketers could not care less for who is picking up the phone on the other end, they hit the mute button and,
***
My neighbour has just borrowed one of my hammers.
Needless to say; it is a good time to pause, have a smoke, resist turning up the radio.
I should have lent him a level, tape measure, and a pencil as well. He missed, twice.
***
I really do not have the ability to go on about the bad things that happened at that job. The hammering has pounded the desire to relate hateful things out of me. I was taken on for a new campaign, was part of the small group that set the way for a few hundred others, became the "call-back agent," and then the editor of the campaign. I quit. As an editor I was aware of a min of 1000 complaints called in for every 4500 sales. That is to say everyday, not including the Christmas mess. Before I left, I had interacted with hundreds of call centre agents, thousands of Canadians, and visitors over the phone, wrote dozens of coaching procedures and did the best I could do at everything, no matter what it was that was put before me.
I wish the industry did not exist. I wish telecommunications and other broadcast media were used more wisely. In the meantime please just hang up, and write a letter to your government.
Take care
drb
Topic: Got a telemarketer on the phone? Here's a script YOU can use (Read 3135 times)