I had a problem a week ago with my being a lifer, and they putting adds and saying i was a non-subscriber. I went to options to correct this and it did not work as it kept telling me I did not have an account. A little later I found somewhere near the middle buttons along the top of the GSA there was a button where I could go and check my account info as per subscribed or not. BINGO, that one marked me as subscribed and I have not had any problems since. for those with this problem, try it.