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Topic: Trend Micro's quality control equals my reformated hard drive  (Read 1624 times)

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Offline Javora

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Trend Micro's quality control equals my reformated hard drive
« on: April 25, 2005, 04:47:18 pm »
This weekend hasn't been very productive as I am having to reformat/reload my hard drives after a virus definition update from Trend Micro brought my system to it's knees.  I only found out after I reformatted the drives that there was a fix in safe mode.  The problem started over the weekend when I tried to check my Email.  The CPU rate was at 100% and the system was basically locked up.  System restore points didn't work because it didn't delete the definition file.  The update affected only people with WinMe and WinXP SP2 which of course I upgraded to WinXP Pro SP2 a couple of months ago.  Just in time for this update from H@|| it seems.   ::)

ZD Net stated that Trend Micro "promised to compensate customers whose computers running Windows XP Service Pack 2 were disabled by the update".  Judging by Trend Micro own web site and the lack of any open supporting links I'm not going to hold my breath.  You can read more about the screw up at Information Week.  In the mean time I have a system to finish reloading and some nasty grams to write.   >:(

This may very well have been an isolated incident, but I'm not taking any chances on that.  I maybe taking another look at Panda before this is all said and done.  Anyway I thought people here should know about this in case anyone else planned on changing Antivirus programs.
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Offline Monty

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Re: Trend Micro's quality control equals my reformated hard drive
« Reply #1 on: April 25, 2005, 05:45:48 pm »
Wow  :o

I've used these folks for years never had a problem. I must have got lucky as I tend to update manually every few days or so.

Since I'm unaffected it would take more than this for me to change but I'm definately not impressed by this.
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Offline Darth Sidious

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Re: Trend Micro's quality control equals my reformated hard drive
« Reply #2 on: April 25, 2005, 05:55:44 pm »
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Offline SkyFlyer

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Re: Trend Micro's quality control equals my reformated hard drive
« Reply #3 on: April 25, 2005, 06:41:59 pm »
Funny how the anti-virus software creates the same symptoms as a virus :P
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Offline E_Look

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Re: Trend Micro's quality control equals my reformated hard drive
« Reply #4 on: April 25, 2005, 11:23:28 pm »
Well folks on these forums have recommended Grisoft's AVG.  I am currently testing it on my system.  If I like it, I will uninstall Norton as well as practicable and install it.

Bonk has suggested that my firewall router ought to be enough.  I may not replace Norton Personal Firewall with anything else... yet.

Very, very sorry to hear of your real travails based on the cyberworld.  There are times I wonder if this thing I built and am typing on right now is not more a nuisance than not, as I can always go back and buy an electric typewriter with a floppy drive   ;)   ::)  ...

... and then I fire up SFC or get a load of some of our modelers' superb works of art!
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