Topic: Heads up to those in UK - Don't order from www.overclock.co.uk (Read 1941 times)

James_Smith · « **on:** June 19, 2004, 07:58:55 am »

A mate of mine ordered a CPU from them. He needed it the next day, as that was his day off to build the computer. They called him at 5pm, well after the time he could make an order elsewhere, to say that the site had a mistake on it and that the part wasn't available. They could send him an OEM chip (he ordered retail, but was going to use a different heatsink), but it would come the day after - not the day he had off.

This annoyed him, but he accepted it and said he would still like a retail chip for the 3yr AMD warranty. They promised that they'd send him one Friday, to arrive Saturday. Today.

Chip hasn't arrived.

We check Royal Mail's site - they expect to deliver it on Monday. My friend won't be home to accept it Monday, seeing as he is at work. Ditto for Tuesday. This means that he will have to drive to the nearest RM depot to collect it, as they only attempt to deliver twice.

OC are based about 30 mins away from my mate's house. They could have driven a chip over to him for all the time and money they've cost him.They could have sent it with Amtrak, who are very quick at delivering things. But no. They send it through Royal Mail, possibly the slowest and crappiest delivery company in the UK besides City Link.

I'm not ordering from them again.

Javora · « **Reply #1 on:** June 19, 2004, 08:31:22 am »

Punish them by writing reviews about their service at places like Resellerratings.com. Personally I would have cancelled the order and went somewhere else. If for no other reason than to teach them that if they can't keep their end of the bargain then they shouldn't expect my business. Oh and I wouldn?t accept that OEM chip either. There is no way that company can give you that warranty, the chipmaker won?t cover it. Unless that company puts it in writing that they will exchange the chip at their own expense. After what you have described, I seriously doubt that the company will put any type of warranty in writing. My advice run, don?t walk but run as far away as you can and let everyone know about what you experienced.

Iceman · « **Reply #2 on:** June 19, 2004, 10:55:46 am »

www.newegg.com

MrCue · « **Reply #3 on:** June 19, 2004, 11:05:00 am »

http://scan.co.uk/
I have used them for around a year now and have never had any problems what so ever with them.

Iceman · « **Reply #4 on:** June 19, 2004, 02:01:20 pm »

Yeah, too bad I'd have to ship it overseas of that'd be a good deal for me!

James_Smith · « **Reply #5 on:** June 19, 2004, 07:58:55 am »

A mate of mine ordered a CPU from them. He needed it the next day, as that was his day off to build the computer. They called him at 5pm, well after the time he could make an order elsewhere, to say that the site had a mistake on it and that the part wasn't available. They could send him an OEM chip (he ordered retail, but was going to use a different heatsink), but it would come the day after - not the day he had off.

This annoyed him, but he accepted it and said he would still like a retail chip for the 3yr AMD warranty. They promised that they'd send him one Friday, to arrive Saturday. Today.

Chip hasn't arrived.

We check Royal Mail's site - they expect to deliver it on Monday. My friend won't be home to accept it Monday, seeing as he is at work. Ditto for Tuesday. This means that he will have to drive to the nearest RM depot to collect it, as they only attempt to deliver twice.

OC are based about 30 mins away from my mate's house. They could have driven a chip over to him for all the time and money they've cost him.They could have sent it with Amtrak, who are very quick at delivering things. But no. They send it through Royal Mail, possibly the slowest and crappiest delivery company in the UK besides City Link.

I'm not ordering from them again.

Javora · « **Reply #6 on:** June 19, 2004, 08:31:22 am »

Punish them by writing reviews about their service at places like Resellerratings.com. Personally I would have cancelled the order and went somewhere else. If for no other reason than to teach them that if they can't keep their end of the bargain then they shouldn't expect my business. Oh and I wouldn?t accept that OEM chip either. There is no way that company can give you that warranty, the chipmaker won?t cover it. Unless that company puts it in writing that they will exchange the chip at their own expense. After what you have described, I seriously doubt that the company will put any type of warranty in writing. My advice run, don?t walk but run as far away as you can and let everyone know about what you experienced.

Iceman · « **Reply #7 on:** June 19, 2004, 10:55:46 am »

www.newegg.com

MrCue · « **Reply #8 on:** June 19, 2004, 11:05:00 am »

http://scan.co.uk/
I have used them for around a year now and have never had any problems what so ever with them.

Iceman · « **Reply #9 on:** June 19, 2004, 02:01:20 pm »

Yeah, too bad I'd have to ship it overseas of that'd be a good deal for me!

James_Smith · « **Reply #10 on:** June 19, 2004, 07:58:55 am »

A mate of mine ordered a CPU from them. He needed it the next day, as that was his day off to build the computer. They called him at 5pm, well after the time he could make an order elsewhere, to say that the site had a mistake on it and that the part wasn't available. They could send him an OEM chip (he ordered retail, but was going to use a different heatsink), but it would come the day after - not the day he had off.

This annoyed him, but he accepted it and said he would still like a retail chip for the 3yr AMD warranty. They promised that they'd send him one Friday, to arrive Saturday. Today.

Chip hasn't arrived.

We check Royal Mail's site - they expect to deliver it on Monday. My friend won't be home to accept it Monday, seeing as he is at work. Ditto for Tuesday. This means that he will have to drive to the nearest RM depot to collect it, as they only attempt to deliver twice.

OC are based about 30 mins away from my mate's house. They could have driven a chip over to him for all the time and money they've cost him.They could have sent it with Amtrak, who are very quick at delivering things. But no. They send it through Royal Mail, possibly the slowest and crappiest delivery company in the UK besides City Link.

I'm not ordering from them again.

Javora · « **Reply #11 on:** June 19, 2004, 08:31:22 am »

Punish them by writing reviews about their service at places like Resellerratings.com. Personally I would have cancelled the order and went somewhere else. If for no other reason than to teach them that if they can't keep their end of the bargain then they shouldn't expect my business. Oh and I wouldn?t accept that OEM chip either. There is no way that company can give you that warranty, the chipmaker won?t cover it. Unless that company puts it in writing that they will exchange the chip at their own expense. After what you have described, I seriously doubt that the company will put any type of warranty in writing. My advice run, don?t walk but run as far away as you can and let everyone know about what you experienced.

Iceman · « **Reply #12 on:** June 19, 2004, 10:55:46 am »

www.newegg.com

MrCue · « **Reply #13 on:** June 19, 2004, 11:05:00 am »

http://scan.co.uk/
I have used them for around a year now and have never had any problems what so ever with them.

Iceman · « **Reply #14 on:** June 19, 2004, 02:01:20 pm »

Yeah, too bad I'd have to ship it overseas of that'd be a good deal for me!

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