Topic: HELP!!!!! (Read 3734 times)

Draco · « **on:** November 18, 2003, 07:38:11 pm »

My anti-virus program is trying to get it's updates through a connection that no longer exists. The program is Norton 2002, when I run live update it tells me;

"Unable to connect to host
LiveUpdate could not connect to your Internet Service Provider. Verify your dial-up information is correct."

Which makes little sence considering I don't have a dial-up connection, I used to, but no longer. How do I tell it different? My new connection is cable.

Barabbas · « **Reply #1 on:** November 18, 2003, 08:28:49 pm »

You should have a 'Configure' option within Live Update itself.... From there you want to tell it to use the 'Internet Options in the Control Panel' rather than 'Customized settings for Live Update' under ISP, and 'I want to use my Internet Explorer proxy settings' under proxy.

Draco · « **Reply #2 on:** November 18, 2003, 09:38:56 pm »

I thought as much, but so far this option has eluded me.

Sethan · « **Reply #3 on:** November 19, 2003, 08:08:44 am »

Look for it for a bit, then if you can't find it, uninstall the program and reboot. Delete the program folders. Reinstall. Fixed.

Draco · « **Reply #4 on:** November 23, 2003, 11:08:39 pm »

Just did the reinstall, it is still trying to access through a non-existant dial-up connection. I'm checking their web site to see if they have any advice, if anyone has some of their own, I would love to hear it.

Sethan · « **Reply #5 on:** November 24, 2003, 12:25:20 am »

If you deleted the program folders after the uninstall and a reboot - before reinstalling, then there are either registry entries that did not get removed by the uninstall program, or it put something in one of the system folders.

Draco · « **Reply #6 on:** November 18, 2003, 07:38:11 pm »

My anti-virus program is trying to get it's updates through a connection that no longer exists. The program is Norton 2002, when I run live update it tells me;

"Unable to connect to host
LiveUpdate could not connect to your Internet Service Provider. Verify your dial-up information is correct."

Which makes little sence considering I don't have a dial-up connection, I used to, but no longer. How do I tell it different? My new connection is cable.

Barabbas · « **Reply #7 on:** November 18, 2003, 08:28:49 pm »

You should have a 'Configure' option within Live Update itself.... From there you want to tell it to use the 'Internet Options in the Control Panel' rather than 'Customized settings for Live Update' under ISP, and 'I want to use my Internet Explorer proxy settings' under proxy.

Draco · « **Reply #8 on:** November 18, 2003, 09:38:56 pm »

I thought as much, but so far this option has eluded me.

Sethan · « **Reply #9 on:** November 19, 2003, 08:08:44 am »

Look for it for a bit, then if you can't find it, uninstall the program and reboot. Delete the program folders. Reinstall. Fixed.

Draco · « **Reply #10 on:** November 23, 2003, 11:08:39 pm »

Just did the reinstall, it is still trying to access through a non-existant dial-up connection. I'm checking their web site to see if they have any advice, if anyone has some of their own, I would love to hear it.

Sethan · « **Reply #11 on:** November 24, 2003, 12:25:20 am »

If you deleted the program folders after the uninstall and a reboot - before reinstalling, then there are either registry entries that did not get removed by the uninstall program, or it put something in one of the system folders.

Draco · « **Reply #12 on:** November 18, 2003, 07:38:11 pm »

My anti-virus program is trying to get it's updates through a connection that no longer exists. The program is Norton 2002, when I run live update it tells me;

"Unable to connect to host
LiveUpdate could not connect to your Internet Service Provider. Verify your dial-up information is correct."

Which makes little sence considering I don't have a dial-up connection, I used to, but no longer. How do I tell it different? My new connection is cable.

Barabbas · « **Reply #13 on:** November 18, 2003, 08:28:49 pm »

You should have a 'Configure' option within Live Update itself.... From there you want to tell it to use the 'Internet Options in the Control Panel' rather than 'Customized settings for Live Update' under ISP, and 'I want to use my Internet Explorer proxy settings' under proxy.

Draco · « **Reply #14 on:** November 18, 2003, 09:38:56 pm »

I thought as much, but so far this option has eluded me.

Sethan · « **Reply #15 on:** November 19, 2003, 08:08:44 am »

Look for it for a bit, then if you can't find it, uninstall the program and reboot. Delete the program folders. Reinstall. Fixed.

Draco · « **Reply #16 on:** November 23, 2003, 11:08:39 pm »

Just did the reinstall, it is still trying to access through a non-existant dial-up connection. I'm checking their web site to see if they have any advice, if anyone has some of their own, I would love to hear it.

Sethan · « **Reply #17 on:** November 24, 2003, 12:25:20 am »

If you deleted the program folders after the uninstall and a reboot - before reinstalling, then there are either registry entries that did not get removed by the uninstall program, or it put something in one of the system folders.

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